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SERVE Center - The University of North Carolina at Greensboro

Program Evaluation


The SERVE Center evaluation staff have established a solid reputation in providing evaluation services and technical assistance to school districts, state education agencies, institutes of higher education, and community organizations with 20+ years’ experience conducting over 100 evaluations under contracts with federal, state, and local education agencies as well as non-profit organizations. This work represents a wide-range of areas including all areas of K-12 education, workforce development, and total quality management. Examples of SERVE’s current and past external evaluation work include: 
  • impact evaluations of educational interventions;
  • implementation evaluations of interventions such as STEM related initiatives;
  • descriptive process evaluations such as a cross state evaluation of six states’ School Improvement Grant making processes; and
  • numerous descriptive evaluations.

As a result of this wide-ranging experience, SERVE staff have developed many different types of data collection instruments and evaluation designs. These instruments have included attitudinal surveys, needs assessments, and focus group and nominal group protocols. Evaluation designs have included strong emphases on qualitative methodologies, such as case studies, and quantitative methodologies, such as experimental, quasi-experimental and longitudinal designs.  

The Program Evaluation Standards, Third Edition (The Joint Committee on Standards for Educational Evaluation, 2010) and the Guiding Principles for Evaluators (American Evaluation Association, 1995, revised 2004) guide the evaluation work performed at the SERVE Center. The evaluation staff promote collaborative and utilization-focused evaluations and are skilled in a variety of evaluation methods.


Educators' Perceptions of the First Year of Read to Achieve: A Statewide Formative Evaluation

Third-grade students receive extra attention in North Carolina because of the state’s Read to Achieve legislative initiative, a part of the Excellent Public Schools Act. Under this state law, third-grade students who are not reading at grade level by the end of third grade will receive special help, including summer reading camp and other interventions to make sure that they can read well enough to be able to do fourth-grade work. Read the first year report on the NC Read to Achieve Initiative. Learn more about Read to Achieve. 



SERVE Center web page  View a listing of our recent evaluation projects.